Candidate Info 4, hotel Front Desk Agent, handled front desk operations for 100 guest and 300 rooms per day. Took reservations and assisted guests with general services. Checked guests in/out; dealt with cash and credit card payments of bills. Responded to complaints and situations that required immediate attention. Ensured that all wake up calls are handled promptly and properly. Concentrated on cleanness and neatness of desk and office areas.
Front Desk Clerk skills for Resume - cover Letters and Resume
Trained and Motivated all new staff. Carried out all Concierge duties, candidate Info 2, hotel Front Desk Agent. Managed discrepancies involving check-in/ check-out process. Answered phones to take reservations and/or respond to guest service requests. Trained ability in housekeeping for preemptive room turnovers. Sold two thousand dollars of room revenue in The month of July. Candidate Info 3, hotel Front Desk Agent, contributed tactful demeanor, outstanding customer service and hospitality. Earned the responsibility to personally attend to casino vips and top guests. Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints. Upheld cleanliness, organization and positive morale within the work area.
The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. For more information on what it takes to be a hotel Front Desk Agent, check out our complete. Hotel Front Desk Agent Job Description. 1, hotel Front Desk Agent, handled check in and check out for 825 room aaa four diamond the property. Performed job functions with attention to detail, speed and accuracy. Designed and implemented guest's room accommodations according to their interest.
Excellent ability at handling multiple tasks at one time in a busy, fast-paced, high-volume hotel or resort. high level of knowledge of computer reservation professional system software, such as FrontDesk, roomMaster, and Hospitality. Strong skills in communicating with the public directly and able to put thoughts in writing clearly and effectively. Hobbies and Interests, my big hobby outside of the work day is skiing and snowboarding. For the colder months of the year, i make statement the long drive to the mountains and spend time on the slopes. During the summer months, i sometimes travel to the southern hemisphere to work on my technique. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome.
Hotel Front Desk Agent, The serenity Inn. June 20, awarded a top customer service award for being named by a large number of customers for providing helpful and efficient service. listened to customer questions about things to do in the area and places to dine, and provided recommendations of the top spots. Processed payment information for guests when checking in to the hotel room by running credit cards or taking cash payments. Education and Training, coursework in Communications 2005. University of Arizona, phoenix, Arizona, high School Diploma 2004, cedar High School, Phoenix, Arizona. Skills, expert skills in providing great customer service and exceeding the guests expectations for service at the hotel. Empathetic and effective listener when guests have an issue or concern that needs to be addressed right away.
Hospitality (Hotel Front Desk) Resume sample - resume genius
Dedicated to providing quick and helpful service when checking guests in and out of their hotel rooms. Experience with providing custom concierge service to guests and giving recommendations for best places to find restaurants and attractions. Calm and effective when dealing with customers with problems or complaints about room amenities. Talented having at selling additional upgraded services and hotel products to meet corporate goals. Work Experience, hotel Front Desk Agent, Arthur Hotel Group. April 2015 present, welcome guests to the hotel upon check-in and recommend additional services or amenities after finding out about travel plans, increasing the check amount by 15 percent on average. respond to guest complaints and concerns about the condition of the room by communicating with housekeeping or reassigning rooms to the guest.
Operate a computer reservation system and update information as rooms are assigned, reserved, and vacated. Hotel Front Desk Agent, deer Valley resort. May 20, verified that each guest was satisfied with the room condition and service at check-out and took immediate action if things werent right, lowering official customer complaints by 39 percent. coordinated large group reservations and assigned blocks of hotel rooms together for people having weddings or family reunions. reserved the meeting room space for corporate clients and arranged for food and drink deliveries and chair setup for the clients needs.
Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) are active or restricted. Hotel Front Desk Agent I 11/1/2011 3/1/2007, paradise Express Hotel, new Cityland, ca, answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment. Confirmed reservation in system and reviewed all noted information. Recorded guest comments or complaints referring customers to managers as necessary. Hotel Front Desk Agent 9/1/2005 3/1/2007, south Harbor Resort, new Cityland,. Issued keycards and escort instructions to bellhops.
Cleaned and maintained lobby and common areas restocking supplies and watering plants. Advised housekeeping staff when rooms have been vacated and are ready for cleaning. Deposited guest valuables in hotel safes or safe-deposit boxes. Education Bachelor of Arts hospitality and tourism (In progress) xxxx xxxx stableburgh Academy of Liberal Arts New Cityland, ca there are plenty of opportunities to land a hotel Front Desk Agent job position, but it wont just be handed to you. Crafting a hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and livecareer is here to help you stand out from the competition. View All Agent Resumes Customize this Resume rating. Desiree williams, tucson, az 11111, e: T:, professional Summary. Friendly and customer-oriented hotel front desk agent with 12 years of experience in the industry.
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Lost found items, budgeting bill inventory, experience. Head Hotel Front Desk Agent 5/1/2007 current, new Cityland Embassy hotel, new Cityland,. Plan schedule and supervise the work of other 10 Front Desk employees. Process for guest arrivals and departures including all necessary payments. Offer referral for services and handle requests for information. Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby. Arrange for shuttle services and assist with other guest transport needs. Confirm sufficient supplies are ready and available to last the entire shift.
Associate of Science general Business Studies xxxx xxxx springwell Collegiate University of Business New Cityland, ca there are plenty of opportunities to land a hotel Front Desk Clerk job position, but it wont just be handed to you. Crafting a hotel Front Desk Clerk resume that catches the attention of hiring managers is paramount to getting the job, and livecareer is here to help you stand out from amendment the competition. View All Clerk resumes Customize this Resume rating. Customize this Resume, rodger Arakaki, summary, dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy highly accurate and efficient in data entry and general operations. Currency rates, housekeeping schedules, quality assurance, guest experiences. Event planning, microsoft Office suite, wake-up calls, relationship building.
ca, streamlined effective operations as swing manager coordinating personnel scheduling and developments with guest reservations and large-scale bookings. Initiated courtesy call after check-in to ensure guest is satisfied with accommodations. Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy. Solid experience in accounting functions such as account payable/Receivable and auditing. Improved property management functionality by submitting key change requests. Education, bachelor of Arts hospitality and tourism (In Progress). Xxxx xxxx, foxpath Academy of Business, new Cityland,.
Register arriving guests and assign rooms. Answer inquiries regarding hotel services and registration by letter by telephone and in person provide information about services available in the community and respond to guest complaints. Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems. Hotel Front Desk Clerk 3/1/2007 11/1/2011, outsiders lake view Hotel, new Cityland, ca, confirmed reservation in system and reviewed all noted information. Promoted positive guest relations to all individuals approaching the Front Desk. Liaised with vendors to resolve issues with Internet phone and in-room movies. Coordinated sale and planning for wedding parties and events.
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Want to use this resume? Customize this Resume, sean weingart, summary, friendly and courteous Hotel Front Desk Clerk seeks employment with an upscale hotel. Personable and approachable; enjoys meeting and talking with different people. Reliable motivated and willing to go the extra mile to increase guest satisfaction and comfort. Talented in quickly processing hotel reservations and check-in and check-out procedures. Account management, positive interpersonal skills required, currency rates. Wake-up calls, housekeeping schedules, policies and procedures, reservations. Quality assurance, microsoft Office suite, guest experiences, experience. Hotel Front Desk Clerk 5/1/2007 current, golden International Hotel, new words Cityland, ca, maintain an inventory of vacancies reservations and room assignments.